Why is this important? The information we provide differs between countries. To get information for your country, please select from the dropdown.

Letter to complain about a service - poor standard of work

You can use this letter to complain to a trader if you're not happy about a service you've had done.

Under the Supply of Goods and Services Act 1982 a trader must carry out a service with reasonable care and skill, for a reasonable cost or the cost you've agreed and within a reasonable time, or the time you've agreed.

For more information about when you should use this letter, see When has a service been done badly, Service cost more than expected and Delays to a service.

This template is to be used for guidance and may not suit your specific situation. If you require more detailed advice and guidance, you can get more help.

  Sample

Francine Kalu
Flat 4
45 Tyler Road
Cambridge
PC1 2MA

24 April 2014


1 Tyler Road
Cambridge
PC2 3MA

Dear Sir or Madam,

Supply of Goods & Services Act 1982 (As amended)

On 03/02/13, you did the following work: You agreed to install a bathroom suite in my home at a cost of £600.

We agreed this work would be completed by 12/02/13.

However, I have had the following problems:

1) The sink you installed doesn't drain properly
2) The flush on the toilet doesn't work at all.

According to the law named above, I am entitled to have this work done with reasonable care and skill.

I would like you to repair both of these faults within a week or I would like you to refund my money and I will ask someone to do the work who is able to.

Please respond to my complaint/complete the work in the next 14 days. If you fail to respond/remedy in this time, I will have no option but to consider taking the matter further.

Yours faithfully



Francine Kalu

Citizens Advice

Rate this page Give feedback