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You have changed your mind about what you have bought
Find out about your returns and cancellation rights here.
This content applies to England
If you change your mind about buying something
Your options if you want to return items or cancel an order because you've changed your mind
Returning goods
Decision tree for when you've changed your mind about something you bought.
Returning goods bought in a shop
Your options if you want to return what you’ve bought in a shop because you’ve changed your mind about it
Cancelling a distance sale order
- How long is the distance sale cooling-off period when you buy goods?
- How long is the distance sale cooling-off period when you buy services?
- Services bought by distance sale - if you want the service to start straight away
- Does the distance sale cooling-off period apply to you?
- Cancelling a distance sale order within the cooling-off period