Problems with cost

You may have been charged more for a job than expected or you  need more work doing than you had thought.

Find out what to do in these situations.

This content applies to England

Paying a deposit for building work

Paying a deposit for building work and when you may be able to get your deposit back.

Paying call-out charges for building work and other repairs

Call-out charges, when you might be charged and what to do if you think a trader has mislead you about call-out charges.

More building work needs doing than you first agreed

What you can do if extra building work is discovered that you didn't agree to after building work has started.

You are charged more than you expected

What you can do when more building work needs doing than agreed to or the builder charges more for the work than expected or agreed.

Building problems with a property you bought from someone else

What you can do about problems caused by building work that was carried out before you moved into your home and what to do if you have problems with the structure of your property.

Problems with building work carried out by sub-contractors

Who is responsible for building work carried out by sub-contractors and who to complain to if things go wrong.