Buying by internet, mail order or phone

When you are sold something on the internet, by mail order or phone, this is known as distance selling.

Find out what information you should receive when you buy in this way. You also have extra rights to cancel a distance sale.

This content applies to England

What do the distance selling regulations cover?

Extra legal rights the Consumer Protection (Distance Selling) Regulations give you when you buy goods or services at a distance.

How a distance sale contract is made

How to work out whether you have a legally binding contract after buying goods or services by internet, mail order, phone or television, with practical examples.

Information you should receive when you buy at a distance

What pre-purchase information and post-purchase written information you should receive from the trader when you buy goods or services by internet, mail order, TV or phone.