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Letter complaining about faulty goods

You can use this letter to complain to a trader about faulty goods.

If goods are faulty, you can ask for them to be repaired or replaced, for a full refund or for some of your money back.

This will depend on the circumstances. For more information about when you should use this letter, see Common problems with products.

This template is to be used for guidance and may not suit your specific situation. If you require more detailed advice and guidance, you can get more help.

  Sample

Derek Bankole
4 Waterway Drive
Peterborough
PC1 2MA


Sewing and Knitting
4 Castle Street
London
PC2 2MA

20 June 2013

Dear Sir or Madam,

Complaint about faulty goods

I bought a sewing machine from you on 25th May 2012. I paid £229.99.

I now find the goods have the following fault:

The machine stops working after half an hour and won't work again for at least an hour.

Under the Sale of Goods Act 1979 (as amended) goods you supply must be fit for purpose. As there was a problem with the goods when I bought them, I request that you repair the goods at no cost to me.

I have enclosed a copy of the receipt in support of my claim.

Please respond within 14 days of receiving this letter.

Yours faithfully



Derek Bankole

Citizens Advice

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