Mobile phones

Find out how to solve problems, and what options you have, with your landline or mobile phone. For example, how to switch, cancelling your contract and sorting billing problems.

This content applies to…

Choosing a mobile phone contract, mis-selling a mobile phone contract including slamming, cash back offers and cancellation rights.

How to get out of a mobile phone contract for the least cost and how to negotiate a better deal with your current mobile phone service provider.

Outlines Pay As You Go mobile phone services and factors to consider when choosing a Pay As You Go service.

Advantages of mobile phone SIM only services and how to choose a service.

Who is responsible for a mobile phone, bill, disputing a bill and what to do about unwanted calls and unsolicited text messages.

The costs of making and receiving calls and using other mobile phone services such as texts and mobile internet while you're abroad.

Complaints about mobile phone service providers, selling techniques, cash back offers, premium rate services, and handset problems.