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A to Z index - I
IAP
Identity
- Domestic flights - identification required (frequently asked questions)
- Identity fraud on the internet
- Frequently asked questions about identity theft
- See also: Identity theft
Identity theft
- Banking - security and fraud
- Car number plates - cloning
- Disputing a debt when someone has used your identity to obtain credit
- Identity theft to obtain credit
- Personal and financial information - protection from scammers
- See also: Identity
Illness insurance
Immigration
- Frequently asked questions about immigration
- Getting married for immigration purposes
- Help with immigration problems
- Proving your immigration status and intention to settle in the UK
- Registration of immigration advisers
Improvement grants
Incapacity benefit
Income protection insurance
- Income protection insurance
- Insurance claim is refused because you didn't give relevant information (material facts)
Income support
- Appeals
- Calculating income support
- Complaining about poor service
- Converting income support on disability grounds to employment and support allowance
- Extra payments from the social fund
- Pathways to work
- Problems claiming benefit
- Who can claim and how to claim
- Young people
Income tax
- Allowances and amounts
- Benefits in kind (fringe benefits)
- Challenging an income tax decision
- Frequently asked questions about tax
- Help with tax problems
- Introduction to income tax
- Migrant workers
- Older people - income tax for people aged 65 or over
- PAYE and tax codes
- PAYE - common problems
- Rates of income tax
- Self assessment
- Self-employed people and income tax
- Taxable income
- Tax Aid - advice on tax problems
- Tax charge on child benefit for people with income of over £50,000
- Tax codes - what they mean
- Tax-free income
- Tax refunds (rebates)
- Tax reliefs
- Tax returns
Indirect discrimination
Individual Assistance Payments
Individual Savings Accounts (ISAs)
Individual Voluntary Arrangements (IVAs)
Industrial action
Industrial disablement benefit
- See: Disablement benefit
Industrial injuries
Industrial tribunals
- See: Employment tribunals
Inheritance
- Inheritance tax
- Intestacy - who can inherit if there is no will
- Living together and civil partnerships - legal differences
- Living together and marriage - legal differences
- Wills
Injuries
Insolvency
- Administration - finding out if a company or business has stopped trading
- Airline failure - financial protection
- Employer goes out of business - your rights
- Package holiday company goes out of business - financial protection
- Stopped trading - finding out if a trader has gone out of business
- Travel agent goes out of business - financial protection
Insulation
- See: Home insulation
Insurance
- Age discrimination
- Another insurer approaches you to settle a claim - what to do
- Cancelling an insurance policy
- Claims - what your insurer can do if you make a mistake with the information you give them
- Complaints
- Costs of insurance policies
- Credit cards
- Critical illness insurance
- Definition and whether you need it
- Discrimination
- Employer's liability insurance
- Financial Ombudsman Service - complaints about insurance
- Financial Ombudsman Service - complaints about insurance providers
- Flood insurance in high risk areas
- Illness insurance
- Income protection insurance
- Information an insurance company must give you
- Information you must give an insurance company
- Insurance claim is refused
- Insurance claim is refused because you didn't give relevant information (material facts)
- Insurance policy costs
- Insurer wants to cancel your policy
- Insurer will not pay out the full amount
- Key facts - information an insurance company must give you
- Life insurance claims - telling the insurer about material facts
- Loss assessors
- Making a claim
- Mobile phones
- Payment protection insurance
- Premiums
- Private health insurance
- Problems getting insurance
- Refusing your claim
- Refusing your claim because you didn't give relevant information (material facts)
- Tax relief on life insurance
- Uninsured losses
- See also: Illness insurance
Insurance brokers
Interest
- Annual percentage rate
- Credit card purchases and interest
- Credit - getting the best deal
- Green Deal and interest rates
- Interest rates on borrowing money
- Savings - earning more from your savings
- Taxation of interest received
- Variable and fixed rates on credit deals
- See also: Mortgages
Internet
- Abroad - using the internet on a mobile phone
- Bills - disputing a bill
- Bills - problems with paying your bill
- Bills - who is responsible for paying the bill
- Broken or faulty equipment
- Buying a car over the internet
- Cancelling your service contract
- Choosing an internet service provider
- Communication and Internet Service Adjudication Scheme (CISAS)
- Complaining to the ombudsman
- Connection speed - code of practice
- Contract terms and conditions have changed
- Copying material from the internet
- Copyright and using other people's material
- Disconnection - advice for vulnerable people
- Disconnection - reasons for disconnection and getting reconnected
- Disconnection - threatened with disconnection because you are behind with paying your bills
- Distance selling - consumer rights
- Downloading music
- Employerâ€s right to monitor internet use
- Extra rights to information for purchases made over the internet
- Filesharing
- Installation delays
- Interception of internet communications
- Migrations Authorisation Code - switching service provider
- Mis-selling of a service
- Music downloads
- Offensive internet sites
- Offensive or harmful internet content
- Online scams - top tips for avoiding them
- Phishing - spam e-mails and fake websites
- Pirated goods bought on the internet
- Premium rate telephone services - complaints and compensation
- Previous service provider is still billing you after switching
- Protection against fraud
- Repairs to service - delays
- Reporting content which incites racial hatred
- Safety and security when using the internet
- Slamming - switching service provider without your consent
- Software - copyright
- Switching service provider
- Switching service provider - top tips
- Tag on the line - removing when you switch provider
- Television licence not needed to watch catch up services (programmes which have already been broadcast)
- Unsolicited marketing e-mails - how to stop them
- Viruses, spyware, ransomware and scareware scams
- Wi-fi eavesdropping to steal your money and identity
- See also: Internet auctions
Internet auctions
- Bidding
- Business traders posing as private sellers
- Buying a secondhand car at auction
- Buying at an online auction - top tips
- Cancellation rights
- Changing your mind after making a bid
- Complaining about an online auction
- Disputes between buyer and seller
- Fraud
- Goods - checking the goods are genuine
- How internet auctions work
- Location of seller - effect on buyer's rights if seller outside UK
- Misdescribed goods
- Payment methods
- PayPal - payment protection scheme
- Problems with online auctions
- Seller identity - checking the seller is genuine
- Selling a car privately
- Shill bidding - seller bidding on own item to drive up price
- Undelivered goods
- See also: Internet
Internet shopping
- See: Distance sales
Interviews
Intestacy
Investments
- Financial advice
- Financial Ombudsman Service - complaints about providers of financial services
- Stocks and shares
In-vitro fertilisation
- See: Fertility treatment
In-work credit
In-work emergency discretion fund
Ireland
ISAs
IVAs
IVF
- See: Fertility treatment