Help to make this website more accessible for you
Introduction
Citizens Advice is committed to making all our websites as easy to use as possible for all our users. Adviceguide meets the Worldwide Web Consortium level AA accessibility standards. We worked with AbilityNet on improving our accessibility on our websites. For more information about these standards, go to the AbilityNet website –  www.abilitynet.org.uk.
To find out how you can make our website easier to use, see the links below.
Links for further help
Change the size of the text on your computer
You can make the text on your computer bigger. The way you do this depends on what computer you are using. For more help on this, go to the AbilityNet website and choose the skill sheet called 'Choosing your Preferred Text Style in Windows'.
Using shortcuts to browse the internet
If you have difficulty using a mouse, or simply want other options, you might prefer to use the keys on your computer to move around our website more quickly. These are called shortcuts and which keys you use for them depends on the browser you’ve got.
Here we’ve provided links to help with using the shortcuts for four main browsers - Internet Explorer, Firefox, Opera and Safari. To go to the information for each one, select the one you want from the list below -
Using access keys to move around a website
Access keys can help you move around websites and web pages using your keyboard instead of the mouse. They are shortcuts that let you move around the content quickly and easily, helping you get directly to the bits you want. They're particularly helpful if you have difficultiies using a mouse or if you prefer using shortcuts
On Adviceguide we have used the following access keys:
s -skip navigation and go to the main content on the page. This would be useful to you if you are using a screen reader or a text-only browser
1 – to go to the home page
3 – to go to the site map
6 – to go to the help page
8 – to go to information about this site
9 – to go to the feedback page
These are based on the UK government standard for setting access keys.
How you use these access keys depends on what sort of computer you’ve got, and also on what browser you have. For more information on this, go to the Directgov website.
Changing how information is shown on your screen
How much information you can see on your screen is controlled by the screen setting. For example, you can make things look bigger on your screen, or you can make things look smaller so you can include more information on your screen. How you change your screen setting depends on your computer – for more information, go to ‘Help with seeing the screen’ on the AbilityNet website.
Changing colours and fonts
You can control the colours and fonts on Adviceguide. For example, you can change the background colours and the colour of the fonts, so there is more contrast. This will make the text easier to see. This may be particularly useful if you have a visual impairment.
How you change the colours and fonts depends on your computer – for more information, go to the AbilityNet website and choose the appropriate skill sheet.
Mouse settings
You can change the settings on your mouse, for example:
- you can slow down the speed it works at
- you can adapt your mouse if you’re left-handed
- you can make the pointer bigger.
How you change mouse settings depends on your computer – for more information, go to the AbilityNet website.
Keyboard settings
You can change:
- the time that passes before a key that you hold down starts repeating itself
- how quickly characters are repeated when you hold down a key
- the rate at which the cursor blinks.
How you change keyboard settings depends on your computer – for more information, go to the AbilityNet website.
Sending us feedback
We’re always looking at ways of making the site better for our users and welcome your feedback. Please Contact us:
- if you have any suggestions about how to make the site more accessible;
- to tell us about any difficulty you’ve had using this site.
Useful links
The following links give you more information about making the web easier to use:
- AbilityNet is a national charity helping disabled adults and children use computers and the internet by adapting and adjusting their technology. They produce a number of skills sheets which explain how to adapt our computer to make features more accessible and which you can download.
- The BBC website includes clear information about ways of making the web easier to use
- See it right is a Royal National Institute for the Blind (RNIB) project which aims to make sure that people with sight problems get information that is accessible to them.
- The Equality and Human Rights Rights Commission works to eliminate discimination, reduce inequality, protect human rights and to build good relations, seeking to ensure that everyone has a fair chance to participate in society.
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